Trusted By
Microsoft Support Matrix
- Annual Minimum Pricing
- Microsoft Managed Partner
- Escalation to Microsoft
- Proactive Support
- Onshore Support
- Full Stack Support
- Initial Response Time
- Flexible Billing
- Support Pricing Model
TrustedTech
- Annual Minimum Pricing Essential Package Starts at $3k
- Microsoft Managed Partner
- Escalation to Microsoft Direct
- Proactive Support
- Onshore Support
- Full Stack Support
- Initial Response Time 10 Mins
- Flexible Billing Monthly / Annual
- Support Pricing Model Ticket Basis
Microsoft Unified
- Annual Minimum Pricing $50k
- Microsoft Managed Partner NA
- Escalation to Microsoft NA
- Proactive Support
- Onshore Support
- Full Stack Support
- Initial Response Time 60 Mins
- Flexible Billing Annual
- Support Pricing Model % of Microsoft Spend
US Cloud
- Annual Minimum Pricing $30k
- Microsoft Managed Partner
- Escalation to Microsoft Indirect
- Proactive Support
- Onshore Support
- Full Stack Support
- Initial Response Time Less Than 30 Mins
- Flexible Billing Annual
- Support Pricing Model Hourly Basis
Certified Microsoft Support That Companies Depend On
TrustedTech provides certified Microsoft support trusted by thousands. Our experts offer quick, dependable assistance, proactively prevent issues, and scale with your business, whether you're managing cloud infrastructure or productivity tools. We go beyond ticket resolution to keep your systems secure, stable, and optimized.
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Certified Experts
What Our Customers are Saying
Your technical support is miles apart from our last vendor. We had to wait days with our previous CSP. With TrustedTech, it's minutes, and you bring far more expertise and understanding of Microsoft's products.
We don’t break glass often, but when we do, being able to quickly leverage TrustedTech’s Professional Services through the Certified Support Services program and get immediate engineer level support has been invaluable to us.
TrustedTech Certified Support Services Plan Comparison
- Billing and Licensing support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Escalation to Microsoft Premier Support
- Priority Ticket Routing
- In-house Resolution Cases
- Consulting Sessions
- Assessments (Microsoft)
- Preferred Proactive Service Pricing
- Microsoft Case Escalations
- Severity A (with Microsoft CritSit Manager)
- On-premise/Hybrid Support
- Professional Services
- Dedicated Cloud Engineer
ESSENTIAL
Entry-level expert support for small IT teams.
- Billing and Licensing support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Escalation to Microsoft Premier Support
- Priority Ticket Routing
- In-house Resolution Cases
- Consulting Sessions
- Assessments (Microsoft)
- Preferred Proactive Service Pricing
- Microsoft Case Escalations
- Severity A (with Microsoft CritSit Manager)
- On-premise/Hybrid Support
- Professional Services
- Dedicated Cloud Engineer
STANDARD
For teams ready to maximize their Microsoft investment.
- Billing and Licensing support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Escalation to Microsoft Premier Support
- Priority Ticket Routing
- In-house Resolution Cases
- Consulting Sessions
- Assessments (Microsoft)
- Preferred Proactive Service Pricing
- Microsoft Case Escalations
- Severity A (with Microsoft CritSit Manager)
- On-premise/Hybrid Support
- Professional Services
- Dedicated Cloud Engineer
COMMERCIAL
Our most popular plan with proactive + reactive services.
- Billing and Licensing support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Escalation to Microsoft Premier Support
- Priority Ticket Routing
- In-house Resolution Cases
- Consulting Sessions
- Assessments (Microsoft)
- Preferred Proactive Service Pricing
- Microsoft Case Escalations
- Severity A (with Microsoft CritSit Manager)
- On-premise/Hybrid Support
- Professional Services
- Dedicated Cloud Engineer
ENTERPRISE
Premium support for complex Microsoft environments.
- Billing and Licensing support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Escalation to Microsoft Premier Support
- Priority Ticket Routing
- In-house Resolution Cases
- Consulting Sessions
- Assessments (Microsoft)
- Preferred Proactive Service Pricing
- Microsoft Case Escalations
- Severity A (with Microsoft CritSit Manager)
- On-premise/Hybrid Support
- Professional Services
- Dedicated Cloud Engineer
Certified Support Services FAQs
What kind of support will I NOT receive?
TrustedTech does not provide support for products outside of Microsoft. We recognize that organizations' IT landscape complexity includes software that connects to Microsoft. In cases where there is an issue with software that connects to Microsoft, our team diagnoses and attempts best efforts to resolve the issue within the Microsoft environment.
Out-of-scope Support:
- Any third-party software that connects to Microsoft.
- Configuration or changes to your environment.
- Support for end-of-life products outside the Microsoft support lifecycle.
- Management or monitoring of the Microsoft environment.
- Direct end-user support. Our support team only works with IT administrators.
What is your Microsoft support escalation path?
- TrustedTech can escalate a ticket to Microsoft at any time during the ticket lifecycle.
- We may not escalate without providing an initial troubleshooting effort as a result of our contractual obligation with Microsoft.
- Once escalated to Microsoft, our engineer will work alongside both the Microsoft engineer and your organization's engineer towards a resolution. If there is no reasonable progress, TrustedTech may escalate to different leads within the Microsoft organization.
What is the difference between Microsoft Unified Support and Microsoft Premier Support for Partners?
Unified Support is a direct contract between a customer and Microsoft (often alongside an EA).
Premier Support for Partners (PSfP) is a partner-held contract that lets the partner open and manage escalations on behalf of their customers.
Both programs use the same Microsoft engineering resources.
How does billing work?
Payments may be made monthly or annually. Multi-year contracts may yield higher discounts. TrustedTech accepts credit cards or ACH as payment methods.
Can I escalate an issue to Microsoft directly?
No, tickets will need to be raised through TrustedTech. If your organization tries to raise a ticket through Microsoft, the ticket will not be labeled with Premier Support.
Certified Support That Goes Beyond Break/Fix
Fast issue resolution and guidance from TrustedTech's certified experts.
