Affordable Reactive Support from the Experts

We are a Microsoft Managed Partner with all six Solution Designations earned through proven knowledge, expertise, and experience. Trusted certified support services for thousands of businesses.

Trusted By

Microsoft Support Partner 

Microsoft Unified Support is great, if you can afford it! But with an initial price tag of $50k, it’s out of reach for many organizations. TrustedTech is the elite CSP that services a wide range of clients in various industries, offering high quality Microsoft support at a reasonable price.

Microsoft Support Matrix

  • Annual Minimum Pricing
  • Elite CSP (6 Designations)
  • Direct Escalation to Microsoft
  • Onshore Support
  • Full Stack Support
  • Initial Response Time
  • Microsoft Managed Partner
  • Flexible Billing
  • Support Pricing Model

TrustedTech

  • Annual Minimum Pricing Starts at $3k
  • Elite CSP (6 Designations)
  • Direct Escalation to Microsoft
  • Onshore Support
  • Full Stack Support
  • Initial Response Time Less Than 10 Mins
  • Microsoft Managed Partner
  • Flexible Billing Monthly / Annual
  • Support Pricing Model Ticket Basis

Microsoft Unified

  • Annual Minimum Pricing $50k
  • Elite CSP (6 Designations)
  • Direct Escalation to Microsoft
  • Onshore Support
  • Full Stack Support
  • Initial Response Time 60 Min
  • Microsoft Managed Partner NA
  • Flexible Billing Annual
  • Support Pricing Model % of Microsoft Spend

US Cloud

  • Annual Minimum Pricing $30k
  • Elite CSP (6 Designations)
  • Direct Escalation to Microsoft
  • Onshore Support
  • Full Stack Support
  • Initial Response Time Less Than 30 Mins
  • Microsoft Managed Partner
  • Flexible Billing Annual
  • Support Pricing Model Hourly Basis

Certified Microsoft Support That Companies Depend On 

TrustedTech provides certified Microsoft support trusted by thousands. Our experts offer quick, dependable assistance, proactively prevent issues, and scale with your business, whether you're managing cloud infrastructure or productivity tools. We go beyond ticket resolution to keep your systems secure, stable, and optimized.

Unlock Your Free 30 Days Now

Get instant access to TrustedTech certified support services and see how our experts can simplify your IT needs.

Certified Experts

With Microsoft Partner Solution Designation for each Microsoft Cloud solution, we're ready to help you implement your next strategic IT initiative.

What Our Customers are Saying

Your technical support is miles apart from our last vendor. We had to wait days with our previous CSP. With TrustedTech, it's minutes, and you bring far more expertise and understanding of Microsoft's products.

Bobby Abraham
Group IT Manager

We don’t break glass often, but when we do, being able to quickly leverage TrustedTech’s Professional Services through the Certified Support Services program and get immediate engineer level support has been invaluable to us.

Ali Chitsaz
Principal Architect, TaylorMade

Microsoft Support Solutions That Fit Your Needs and Your Budget

From proactive consulting to reactive troubleshooting, TrustedTech has the expertise to keep your Microsoft environment running smoothly.

  • Reactive Support 


    ✅ All Microsoft Products
    ✅ Severity A
    ✅ On-premise / Hybrid
    ✅ In-House Resolution
    ✅ Microsoft Certified Staff

  • Proactive Support


    ✅ Consulting
    ✅ Dedicated Cloud Engineer
    ✅ Professional Services
    ✅ Microsoft Assessment
    ✅ vCIO Roadmapping

  • Program Benefits 


    ✅ On-shore Support Engineers
    ✅ Escalation via Microsoft PSfP
    ✅ 24/7/365 Global Support
    ✅ Preferred Pricing on Services
    ✅ Priority Ticket Routing

TrustedTech Certified Support Services Plan Comparison

  • Billing and Licensing support 
  • Access to Onshore Support Engineers
  • 24/7/365 Global Support
  • Escalation to Microsoft Premier Support
  • Priority Ticket Routing
  • In-house Resolution Cases 
  • Consulting Sessions 
  • Assessments (Microsoft)  
  • Preferred Proactive Service Pricing 
  • Microsoft Case Escalations 
  • Severity A (with Microsoft CritSit Manager)  
  • On-premise/Hybrid Support 
  • Professional Services
  • Dedicated Cloud Engineer 

ESSENTIAL

Entry-level expert support for small IT teams.

  • Billing and Licensing support 
  • Access to Onshore Support Engineers
  • 24/7/365 Global Support
  • Escalation to Microsoft Premier Support
  • Priority Ticket Routing
  • In-house Resolution Cases 
  • Consulting Sessions 
  • Assessments (Microsoft)  
  • Preferred Proactive Service Pricing 
  • Microsoft Case Escalations 
  • Severity A (with Microsoft CritSit Manager)  
  • On-premise/Hybrid Support 
  • Professional Services
  • Dedicated Cloud Engineer 

STANDARD

For teams ready to maximize their Microsoft investment.

  • Billing and Licensing support 
  • Access to Onshore Support Engineers
  • 24/7/365 Global Support
  • Escalation to Microsoft Premier Support
  • Priority Ticket Routing
  • In-house Resolution Cases 
  • Consulting Sessions 
  • Assessments (Microsoft)  
  • Preferred Proactive Service Pricing 
  • Microsoft Case Escalations 
  • Severity A (with Microsoft CritSit Manager)  
  • On-premise/Hybrid Support 
  • Professional Services
  • Dedicated Cloud Engineer 

COMMERCIAL

Our most popular plan with proactive + reactive services.

  • Billing and Licensing support 
  • Access to Onshore Support Engineers
  • 24/7/365 Global Support
  • Escalation to Microsoft Premier Support
  • Priority Ticket Routing
  • In-house Resolution Cases 
  • Consulting Sessions 
  • Assessments (Microsoft)  
  • Preferred Proactive Service Pricing 
  • Microsoft Case Escalations 
  • Severity A (with Microsoft CritSit Manager)  
  • On-premise/Hybrid Support 
  • Professional Services
  • Dedicated Cloud Engineer 

ENTERPRISE

Premium support for complex Microsoft environments.

  • Billing and Licensing support 
  • Access to Onshore Support Engineers
  • 24/7/365 Global Support
  • Escalation to Microsoft Premier Support
  • Priority Ticket Routing
  • In-house Resolution Cases 
  • Consulting Sessions 
  • Assessments (Microsoft)  
  • Preferred Proactive Service Pricing 
  • Microsoft Case Escalations 
  • Severity A (with Microsoft CritSit Manager)  
  • On-premise/Hybrid Support 
  • Professional Services
  • Dedicated Cloud Engineer 

Certified Support Services Program Overview

TrustedTech Certified Support Services is TrustedTech’s Microsoft support offering for any organization leveraging Microsoft solutions. We lead with quality and reinforce with impact through a two-dimensional support approach, ensuring business continuity with reactive support and proactive services to mitigate future risk.

  • Onshore Support Teams 


    We understand the importance of cultural empathy, regionalized expertise, and time zones.

    Our onshore engineers deliver fast, effective support tailored to your needs.

  • Technical & Engineering Expertice


    You take your business seriously; we take your business continuity just as seriously.

    Your access isn’t limited to support associates; we have technical experts on standby based on your needs.

  • Industry-Leading Metrics 


    We don’t pride ourselves on speed, we pride ourselves on expedited quality.

    Globally, our first-response times coupled with our customer satisfaction ratings are a testament to our outcome-focused approach.

  • White-Glove Microsoft Escalations 


    Partners often escalate to Microsoft and disengage, we drive reconciliation from start to finish.

    All Microsoft escalations we usher will be monitored by our team to ensure responsiveness, progress, and agility.

Certified Support Services Program Performance by the Numbers

5 min.

First-Response
Time

99.3%

Customer
Satisfaction

85.7%

In-House
Resolution Rate

Certified Support Services FAQs

What kind of support will I NOT receive? 

TrustedTech does not provide support for products outside of Microsoft. We recognize that organizations' IT landscape complexity includes software that connects to Microsoft. In cases where there is an issue with software that connects to Microsoft, our team diagnoses and attempts best efforts to resolve the issue within the Microsoft environment.

Out-of-scope Support:

  • Any third-party software that connects to Microsoft.
  • Configuration or changes to your environment.
  • Support for end-of-life products outside the Microsoft support lifecycle.
  • Management or monitoring of the Microsoft environment.
  • Direct end-user support. Our support team only works with IT administrators.
What is your Microsoft support escalation path? 
  • TrustedTech can escalate a ticket to Microsoft at any time during the ticket lifecycle. 
  • We may not escalate without providing an initial troubleshooting effort as a result of our contractual obligation with Microsoft. 
  • Once escalated to Microsoft, our engineer will work alongside both the Microsoft engineer and your organization's engineer towards a resolution. If there is no reasonable progress, TrustedTech may escalate to different leads within the Microsoft organization. 
What is the difference between Microsoft Unified Support and Microsoft Premier Support for Partners? 

Unified Support is a direct contract between a customer and Microsoft (often alongside an EA).

Premier Support for Partners (PSfP) is a partner-held contract that lets the partner open and manage escalations on behalf of their customers.

Both programs use the same Microsoft engineering resources.

How does billing work? 

Payments may be made monthly or annually. Multi-year contracts may yield higher discounts. TrustedTech accepts credit cards or ACH as payment methods.

Can I escalate an issue to Microsoft directly? 

No, tickets will need to be raised through TrustedTech. If your organization tries to raise a ticket through Microsoft, the ticket will not be labeled with Premier Support.

Certified Support That Goes Beyond Break/Fix

Fast issue resolution and guidance from TrustedTech's certified experts.