Privacy Notice

Effective Date: December 12, 2023

This Privacy Notice applies to the information we collect about you when you use our website at www. Trustedtechteam.co.uk (the “Site”), our products, including our customer platform (the “Platform”) and integrated software modules, and various services, like our consulting, customer support, technical support, and data management services. The products and services we offer are collectively referred to as our “Services.” This policy also explains your choices surrounding how we use information about you, including with respect to your rights under UK privacy laws.

NOTE: Trusted Tech Team provides its Services pursuant to a contract with its Customers. Where we process personal information pursuant to an agreement with a Customer to provide Services, the Customer controls the information processed by the Services. Please contact your account administrator for information regarding the personal information they control.

Changes to this Notice

We may update this Privacy Notice from time to time. We will post our changes to this Privacy Policy on this page and encourage you to review this document when you use our Site and Services to stay informed. If we make changes that materially alter your privacy rights, we will take appropriate measures to inform you, consistent with the significance of the changes we make. If you disagree with the changes to this Notice, you should discontinue your use of the Site and Services.

Application of this Notice

This Notice does not apply to:

Third-Party Sites. Websites, apps, videos (embedded or direct links), or other content (each a “Linked Site”) to which we link that are not operated by us. Linked Sites have their personal information collection and use practices, and we are not responsible for those practices. We encourage you to read each Linked Site's privacy disclosures to understand how your information is processed.
Non-Personal Information. Our processing of information that cannot be linked to an identifiable or identified individual. We may process this information for any legitimate business purpose.
Workforce Members and Candidates. Our processing of the personal information of current or former workforce members and job applicants is not governed by this Notice.

Collection of Your Personal Information

Information You Provide To Us

We collect information about you when you provide it through our Site and Services . This information includes:

Your Personal Details. These include your first and last name, email address, phone number, mailing and billing address, employer or group information (if your reservation is part of a company or group booking), and other contact information you provide.
Government Identifiers. These include your driver's license, passport, or other government ID information as well as your country of citizenship.
Payment Information. We collect payment and billing information when you register for certain paid Services. For example, we ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.
Survey data. We may contact some individuals to request participation in a survey or other general research. If you choose to take part in these, you may provide personal information, in or along with your survey responses, or in any other feedback or comments you give us.
Contests, sweepstakes, and prize drawings data. If you take part in a contest, sweepstakes, or prize drawing, then you may provide personal information, feedback, or comments to enter, or as part of the contest, sweepstakes, or prize drawing.
Messages and email data. We collect information about you when you send, receive, open, read or otherwise engage with messages, email, or other communications in connection with our Services, including whether you have opened or acted on those communications.
Social Media Content. For example, interactions with our Social Media Pages and content you post on them. This information may include your social media handle, account ID, publicly available photos and other information made public by you on your social media.
Other Personal Information You Provide. If you provide us personal information other than that described above, we will collect it and use it for the purposes for which you provide it or other consistent purposes.
Inferences. In certain instances, we may infer personal information about you based on the information you have provided to us or that we have collected about you.

Information We Automatically Collect

We and our third-party partners use cookies, web beacons, clear GIF, pixels, internet tags, and other similar tracking technologies (collectively, “tracking technologies”) to gather information when you interact with our websites and email communications. We use some of these tracking technologies to help us optimize and maintain the security of our websites and your account. We also use them for compatible purposes like save your preferences, fixing errors, and ensuring consistent service of our websites and mobile apps.

We permit third parties to use tracking technologies on our websites for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, and provide metrics on advertising effectiveness. The third parties use their technology to provide advertising about products and services tailored to your interests which may appear either on our websites or on other websites.

The information we collect using these technologies includes:

Device and Browser Identifiers. For example, an assigned user ID, IP address, or similar identifier that can be used to identify your device. This includes when you connect a device to WiFi or other Internet-enabled services at our Properties.
Coarse and Precise Location Information. We may gain a general approximation of your location that is not based on global position system (GPS) information. We may collect your precise location when you enable us to collect it via your device. You can use your device's settings to restrict access to precise location.
Browsing and Search History. Information about the content you view and searches you make on our Site(s).
Website Log and Usage Data. Information related to our pages you viewed, the services and features you used or interacted with, your browser type and details about any links or communications with which you interacted.
Advertising Metrics. Information about the advertisements you have viewed on our Website.
Chat Modules. We may collect certain categories of personal information from you when you use our interactive chat module. By interacting with the chat box, you consent to our collection practices and understand and acknowledge that we may use this data to provide our chat functionality.

Some browsers have incorporated “do not track” features to enable users to make privacy and security choices. By using these settings, your browser may send a signal to our Site not to collect tracking information. At this time, the Site does not respond to “do not track” signals, if received.

Google Analytics: We collect data through Google Analytics and Adobe Analytics, which use cookies and technologies to collect and analyze data about use of the Online Services. These services also collect data regarding the use of other websites, apps, and online resources. You can learn about Google's practices by going to www.google.com/policies/privacy/partners/ and opt out by downloading the Google Analytics opt out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Information We Collect From Other Sources

We obtain the personal information described above from third parties including:

Other Users of Our Services. Other users of our Services may provide information about you when they submit content through the Services. For example, an administrator may provide your contact information when they designate you as the billing or technical contact on your company's account or when they designate you as an administrator. We also receive your email address from other Service users when they provide it in order to invite you to the Services.
Linked Services. We receive information about you when you or your administrator integrate third-party services with our Services. You or your administrator may also integrate our Services with other services you use, such as to allow you to access, store, share and edit certain content from a third-party through our Services. For example, you may authorize our Services to access, display and store information from Microsoft in connection with the Services we offer. The information we receive when you link or integrate our Services with a third-party service depends on the settings, permissions and policies of that third-party service.
Business Services Providers. These are those persons or entities with whom we have a relationship to provide business operations services and support to the Company. These providers may include the following:

IT Operations Providers. These include cloud computing service providers, internet service providers, data backup and security providers, functionality and infrastructure providers, and similar service providers.
Operations Providers. These include service providers with whom we partner to provide day-to-day business operations, including payment processors, security vendors, business software service providers, hospitality service providers, banks, facilities management providers.
Marketing and Advertising Providers. We may receive information about you from third party providers of business information and publicly available sources (like social media platforms), including physical mail addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses and social media profiles, for the purposes of targeted advertising of products that may interest you, delivering personalized communications, event promotion, and profiling.
Publicly Available Sources. These include public databases, marketing partners, and event sponsors.

Our Legal Grounds for Processing Your Personal Information

We process your personal data under the following legal basis:

Performance of Contract. We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services;
Legitimate Interests. It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests;
Consent. You give us consent to do so for a specific purpose; or
Compliance with a Legal Obligation. We need to process your data to comply with a legal obligation.

Disclosure of Personal Information

We may share your personal information with the following:

Other users or our Services. Including your customer account administrators and other Services users.
Our Partners. We disclose personal information to solutions providers with whom we partner, including Microsoft.
Business Services Providers.
Marketing and Advertising Providers.
Professional Advisors. These include lawyers, accountants, consultants, security professionals, and other similar parties when disclosure is reasonably necessary to comply with our legal and contractual obligations, prevent or respond to fraud or abuse, defend ourselves against attacks, or protect the rights, property, and safety of us, our customers, and the public.
Legally Required Parties/Governmental Entities. Persons to whom we are required by law to provide information, such as pursuant to a subpoena or a court order.
Reorganization. Persons involved in the consideration, negotiation, completion of a business transaction, including the sale, merger, consolidation, acquisition, change in control, transfer of substantial assets, bankruptcy, or reorganization, and any subsequent integration.
Authorized Disclosures. To any party when authorized by the individual to whom it pertains to share it.

Data Rights

Residents of the United Kingdom may be entitled to rights under the UK General Data Protection Regulation (“UK GDPR”). If you qualify, these rights are summarized below. For purposes of the UK GDPR, Trusted Tech Team Limited is the data controller of your personal information.

If you request to exercise your rights under the UK GDPR, we may require verification of your identity before we respond to any such request. If you are entitled to these rights, you may exercise the following rights with respect to your Personal Information that we collect and store:

The right to withdraw consent to data processing at any time;
The right of access to your personal information;
The right to request a copy of your personal information;
The right to correct any inaccuracies in your personal information;
The right to erase your personal information;
The right to data portability, meaning to request a transfer of your personal information from us to any other person or entity as chosen by you;
The right to request restriction of the processing of your personal information; and
The right to object to processing of your personal information.

You may exercise these rights free of charge. These rights will be exercisable subject to limitations as provided for by the GDPR. Any requests to exercise the above-listed rights may be made to: support@trustedtechteam.com. If you are a resident of the UK, you have the right to lodge a complaint with the Information Commissioner’s Office here.

Data Retention

We will retain your personal information only for so long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information; the potential risk of harm from unauthorized use or disclosure of your personal information; the purposes for which we process your personal information and whether we can achieve those purposes through other means; and the applicable legal requirements. In some circumstances, you may ask us to delete your information. Additionally, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Data Security

We have implemented and maintain reasonable security procedures and practices, appropriate to the nature of the information, to protect your personal information from unauthorized access, destruction, use, modification, or disclosure. However, no security measure is perfect, so we cannot guarantee the security of your personal information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contact Us” section, below.

Your Privacy Preferences

You can control the collection and use of personal information for some of our processing activities. This includes:

Emails From Trusted Tech Team: During the registration for Trusted Tech Team, you should be presented with an opt-in to receive email communications. If you wish to no longer receive email communications, you can click on the “unsubscribe” link located at the bottom of the email, email Trusted Tech Team at support@trustedtechteam.com to let us know, and we will remove you as soon as possible. Opting out of marketing or newsletter emails will not opt-you out of all emails—we may need to send you transactional or similar emails related to your Trusted Tech Team' or a Property's account, purchases, legal or contractual updates, or similar topics. You are not able to opt-out of these emails.

Text Messages: You may opt out of automated text notifications any time by replying “STOP,” or any alternative keyword we have shared with you. You may still receive communications from Trusted Tech Team regarding safety issues, such as messages related to your account, even if you have opted out.

Opting Out of Cookies

There are several ways to opt-out of cookies. If, however, you do not accept any cookies, you may experience some inconvenience in your use of the Online Services. For example, we will not be able to recognize your computer, and you will need to log in every time you visit. You also will not receive advertising or other offers from us that are relevant to your interests.

Browser settings: You can opt out of cookies on your browser. Every browser is different so please check the instructions provided by your browser.

Children's Privacy

Our Services are not intended for persons under 16 years of age. We do not knowingly collect or process the personal information of individuals under the age of 16. If we learn that we have collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe that a child under 16 may have provided us their Personal Information, please contact us at support@trustedtechteam.com.

Contact Us

If you have questions or comments about this Privacy Policy or complaints and our privacy practices, please contact us:

Mail: 322 High Holborn, London, WC1V 7PB

Email: support@trustedtechteam.com.

Telephone: +44 8081 642033