What people say about us
Real people.
Unreal attention.
Your technical support is miles apart from our last vendor. We had to wait days with our previous CSP. With Trusted Tech Team, it's minutes, and you bring far more expertise and understanding of Microsoft's products.
Bobby Abraham
Group IT Manager
We don’t break glass often, but when we do, being able to quickly leverage Trusted Tech’s Professional Services through the Certified Support Services program and get immediate engineer level support has been invaluable to us.
Ali Chitsaz
Principal Architect, TaylorMade
Benefits of Trusted Tech Certified Support Services
- Local support staff and engineers on your time zone
- Certified Microsoft experts who accurately and quickly troubleshoot
- Expert services maximize the value of your Microsoft products
- Industry leading first-response-times and ticket resolution times
- Multiple support tiers at reasonable and predictable prices
Support Solutions That Fit Your Needs and Your Budget
- Foundational Account Support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Preferred Pricing on Professional Services
- Priority Ticket Routing
- Escalation to Microsoft Premier
- Consulting Sessions
- Severity B & C Cases
- Severity A (Escalation to Microsoft Premier)
- On Premise / Hybrid Support
- Professional Services
- Microsoft Assessment
- Dedicated Cloud Support Engineer
Basic (Included)
- Foundational Account Support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Preferred Pricing on Professional Services
- Priority Ticket Routing
- Escalation to Microsoft Premier
- Consulting Sessions
- Severity B & C Cases
- Severity A (Escalation to Microsoft Premier)
- On Premise / Hybrid Support
- Professional Services
- Microsoft Assessment
- Dedicated Cloud Support Engineer
Standard
- Foundational Account Support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Preferred Pricing on Professional Services
- Priority Ticket Routing
- Escalation to Microsoft Premier
- Consulting Sessions
- Severity B & C Cases
- Severity A (Escalation to Microsoft Premier)
- On Premise / Hybrid Support
- Professional Services
- Microsoft Assessment
- Dedicated Cloud Support Engineer
Commercial
- Foundational Account Support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Preferred Pricing on Professional Services
- Priority Ticket Routing
- Escalation to Microsoft Premier
- Consulting Sessions
- Severity B & C Cases
- Severity A (Escalation to Microsoft Premier)
- On Premise / Hybrid Support
- Professional Services
- Microsoft Assessment
- Dedicated Cloud Support Engineer
Enterprise
- Foundational Account Support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Preferred Pricing on Professional Services
- Priority Ticket Routing
- Escalation to Microsoft Premier
- Consulting Sessions
- Severity B & C Cases
- Severity A (Escalation to Microsoft Premier)
- On Premise / Hybrid Support
- Professional Services
- Microsoft Assessment
- Dedicated Cloud Support Engineer
6 of 6 Solutions Designations
Microsoft Solution Designations are only given to partners who have demonstrated knowledge, expertise, and experience in each practice.
Certified Support That Goes Beyond Break/Fix
Fast issue resolution and guidance from Trusted Tech's certified experts.
