Trusted Tech Certified Support Services

Elevated Cloud Support for Microsoft

Raise the bar for cloud support beyond quick ticket resolution and break-fixes. Get guidance on optimizing your existing investment and prevent technical issues before they arise.

Targeted Expertise, Exceptional Results

By focusing exclusively on these Microsoft solutions, we build local cloud support teams with specialized expertise, ensuring compliance, security, and cost optimization.

Microsoft 365

Microsoft Teams

Microsoft Azure

Microsoft Power Platform

We don’t break glass often, but when we do, being able to quickly leverage Trusted Tech’s Professional Services through the Certified Support Services program and get immediate engineer level support has been invaluable to us.

Ali Chitsaz

Principal Architect

Best Microsoft Cloud Support on the Market?
You Be the Judge.

99.3%

of our customers
report satisfaction

5min

average first
response time

85%

of tickets are resolved in-house

10x

faster than going direct

Benefits of Trusted Tech Certified Support Services

Local support staff and engineers on your time zone
Certified Microsoft experts who accurately and quickly troubleshoot
Expert services maximize the value of your Microsoft products
Industry leading first-response-times and ticket resolution times
Multiple support tiers at reasonable and predictable prices

Support Solutions That Fit Your Needs and Your Budget

Features	Basic (Included)	Standard	Commercial	Enterprise
Foundational Account Support
Access to Onshore Support Engineers
24/7/365 Global Support
Preferred Pricing on Professional Services
Priority Ticket Routing
Escalation to Microsoft Premier
Consulting Sessions
Severity B & C Cases
Severity A _{(Escalation to Microsoft Premier)}
On Premise / Hybrid Support _{(Escalation to Microsoft Premier)}
Professional Services
Microsoft Assessment
Dedicated Cloud Support Engineer